Can't connect to the internet:

First make sure your computer is trying to access the internet (making the modem noises) and make sure no one is on the phone and that you hear a dial tone on that line.

If it is trying to connect but it is telling you that the username or password is incorrect it may be that your account has lapsed. If you think this may be the case give us a call (phone number available on the contact us page) to check on the status of your account.

If your computer is not trying to connect to us (not makeing any noises) then:
Open up Internet Explorer
click on tools --> then go down to Internet Options
click on the connections tab
check to see if Always dial my default connection is chosen
(if not, put a dot next to it)
Click apply
Click okay
Close Internet Explorer and try again
(this time you should hear it pick up and dial out)

Can't send or receive e-mail:

Can you browse the Internet?
If not reboot your computer and try again

If you can browse the Internet but can't receive mail, make sure the SMTP and POP3 settings are correct. 

Outlook:
Click on tools
Go down to email accounts
View or change and existing email account
click change
Check the SMTP and POP3 Servers
both should read mail.ezeeweb.com

Outlook Express:
Open Outlook Express
Click on tools
go down to accounts
click on mail tab
Click on properties
click on server tab
check the SMTP and POP3 Servers
both should read mail.ezeeweb.com

Any Username And Password Error:
The main cause for this is trying to access the e-mail account with the wrong username and/or password, or be caused by a lapse of payment Call the helpdesk at 618-224-9710 to check your username and password and/or account status.

Other

EZEEWeb Initialization Strings

For

56k Modems

In Windows 95, 98 or NT, the init string can be set in the Extra Settings box under Modem Properties.

Go to Start, Settings, Control Panel, Modems.
Highlight the modem and click on Properties.
Select the Connections tab and click on the Advanced button.
In the Extra Settings box, add the suggested init string for your modem
The generic modem init string is:

AT+MS=11


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Modem Brands
USR Sportster Modems:
Try one of the following init strings:

ATS32=66

or

ATS32.6=1

Diamond Supra Express 56K Modems:
Use the following init string:

AT&F2+MS=11,1,19200,33600

AOpen 56K Modems:
Use one of the following init strings:

AT&F+MS= 11,1,9600,28800

or

AT&F1+MS=11,1,9600,28800

Modems with the Rockwell Chipset (including AcerOpen, Ascend, Aztech, Diamond/Supra, Zoom, TDK, Best Data, Boca, Global Village, Hayes, Creative Maxtech, Motorola, Viking, Xircom, Zoltrix).
Use the following init string to use these modems at 28,800 bps:

AT-V90=0

Modems that use the Lucent 56K Chipset (including ActionTec, Hayes, LinkSys, Xircom, Mwave).
Use the following init string:

AT-V90=0

IBM Thinkpad:
An IBM Thinkpad 385-XD with a 02K4244/2688 LEU modem uses the following string:

ATS32.6=1

This will provide a connection at 28,800 baud.


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Important Note
Adding an initialization string to the modem affects all dial-up connections. If you dial in to another Internet Service Provider that does support 56K, you must remove this initialization string in order to connect at maximum speed.

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If you have any further questions or these steps have not helped you, feel free to contact us from the "contact us" page.